Shipping policy
Thank you for visiting and shopping at Craftabout. Below are the terms and conditions that constitute our Shipping Policy.
In light of increased order volumes and seasonal peaks, order fulfillment may experience delays. We are dedicated to delivering your order as swiftly as possible and appreciate your understanding and patience during any delays.
Shipment Processing Time
| Shipping To | Carrier | Handling Time | Shipping Time |
|---|---|---|---|
| US (Standard Shipping) | UPS/USPS | 3-5 business days | 3-5 business days |
| US (Expedited Shipping) | UPS/USPS | 3-5 business days | 2-4 business days |
| CA | Canada Post | 3-5 business days | 10-15 business days |
| Australia | UPS/USPS | 3-5 business days | 5-7 business days |
| Rest of World | DHL/Asendia | 3-5 business days | 20-25 business days |
During periods of high order volumes, shipments may face short delays. Please account for a few additional days in transit when expecting your delivery. Should your order face significant delays, we will inform you via email or telephone.
If your parcel has not arrived after an extended period, please first reach out to the shipping courier with your tracking information. For further assistance or unanswered queries, our team is available via email to help.
Shipping Costs
| Shipping To | Size/Type | Shipping Cost |
|---|---|---|
| US (Standard Shipping) | All | USD 5.99 |
| US (Expedited Shipping) | All | USD 14.99 |
| UK | All | USD 9.99 |
| CA | All | USD 9.99 |
| Australia | All | FREE SHIPPING |
| Rest of World | All | USD 19.99 |
Incorrect Address
Should you or your recipient provide an address deemed insufficient by the courier, the shipment will be returned to our facility. In such cases, you will be responsible for reshipment costs after we verify an updated address with you (if applicable).